Vreez

Select an organisation or create a new one to continue.

Create Organisation

Start fresh with a brand-new organisation. You'll be the owner.

Join Organisation

Enter an invite code or accept an emailed invitation to join an existing organisation.

Vreez

Support your customers with ease.

Sign in to your account

Don't have an account? Register here

💬

Select a conversation

Click a chat in the sidebar to open it. You can open multiple chats side by side.

📧

Select a ticket

Click a ticket in the sidebar to view it, or drag a tab here to split.

⚙

No widgets yet

Create your first widget to embed on your site.

General
Subtopic entries that match this phrase will open the free-text input instead of sending a message.
Online Status
Toggle Active
Turn the widget on or off across all embedded pages.
Hide widget when offline
Completely hide the chat bubble when the widget is offline or outside schedule hours.
Embed Code

Paste this snippet just before the </body> tag on any page where you want the chat widget to appear.

📋 Click to copy
Notifications
Disable sound notifications
Suppress the audio chime when a new message arrives.
Disable teaser messages on desktop
Hide proactive teaser pop-ups for desktop visitors.
Disable teaser messages on mobile
Hide proactive teaser pop-ups for mobile visitors.
Disable agent typing indicator
Hide the "agent is typing…" indicator from visitors.
Disable visitor typing indicator
Hide the "visitor is typing…" indicator from agents.
Visibility
Hide on desktop
Widget will not appear for visitors on desktop browsers.
Hide on mobile
Widget will not appear for visitors on mobile devices.
Features
Disable file attachments
Visitors will not be able to upload or send files in the chat.
Disable like / rating
Hide the thumbs-up / thumbs-down rating prompt at the end of a chat.
Disable typing on chat start
Visitor input is locked until an agent joins the conversation.
Privacy Notice
Show a privacy notice at the bottom of the pre-chat form.
Colours
Messages
Header
Show Header
Display the header bar at the top of the chat widget.
Dimensions
Min 200px – Max 420px
Min 200px – Max 700px
Pre-chat screen fits content height
When on, the details form shrinks to fit its content. When off, it fills the full widget height.
Bubble Placement
Desktop
Mobile
Pre-chat Elements
No elements — click "+ Add Element" to build your pre-chat form.
⏰ Teaser messages and other triggers will be configurable here.
Notice Banner
Shown at the top of every chat. Leave blank for no notice.
Supports basic HTML (e.g. <strong>).
Preview
Support Chat
Full Name
e.g. Jane Smith
Email Address
e.g. jane@example.com
🤖

Select an AI Agent

Create AI agents for your organisation, each with their own personality and knowledge base, then assign them to widgets.

AI Agent Settings

Shown in the agent list and in widget settings. Not visible to customers.
Tick a widget to power it with this agent. Unticking removes the assignment.

Define this agent's personality, tone and core instructions. This system prompt is sent to the AI for every chat where this agent is assigned. Knowledge entries (from the Knowledge tab) are automatically appended.

Add knowledge entries that this agent can use to answer questions. Each entry is a labelled block of text appended to the system prompt — give the agent facts, policies, FAQs or any reference material it needs.

Account
Organisation
Details
Display Aliases
Details
Invite Code
—
Share this code with anyone you want to add to this organisation. They enter it on the Join screen after signing in.
Members
Owners manage members & settings; admins manage settings; agents manage chats & tickets.
Invite by Email
They'll see a pending invitation the next time they sign in.
Pending Invitations
Your email address
Customers contact you at this address. Replies are sent from it.
Displayed as the sender name on outbound emails.
Custom email
Use your own domain instead of the Vreez default.
You'll need to add DNS records at your registrar and set up email forwarding.
Auto-reply & Appearance
Acknowledgement email sent when a new ticket is created, with live preview.
{{timeOfDay}} — Morning, Afternoon or Evening based on when the email arrives
{{name}} — The customer's name
{{ticket}} — The ticket ID number
{{subject}} — The subject of the customer's email
{{fromName}} — Your support team's name (set in Outbound SMTP)
{{message}} — The customer's original message
Leave blank to disable auto-reply.
Appearance
#27D698
#ffffff
#c9d3de
Preview
Macros
Automate actions in chats — trigger a macro by typing / followed by its name.
0 selected
No macros yet.
New Macro
Macro Name
Triggered by typing /name in chat. Spaces become underscores.
Channel
Actions
Tags
Categorise chats and tickets for filtering and analytics.
New Tag
Tag Name
Colour
Merge Tags
Tags being merged
These tags will be deleted after merging.
Merge into
Active Hours Schedule

Set the hours when the widget is online for each day. Days that are toggled off follow the global online status only.

Day
Active
From
To
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
Rule type

New Widget

Give your widget a name to get started.

New Ticket

Create a ticket on behalf of a customer. Replies will be sent to their email address.

R
G
B
Macros